Terms & Conditions

These Terms govern your use of the Divica website and services. By using Divica, you agree to these Terms. If you don’t agree, please don’t use the service.

1. Who We Are

Divica (“we”, “us”, “our”) provides software and information tools to help individuals and professionals identify UK share registrars, trace lost shares, and manage probate reclaim cases. You can contact us at hello@divica.co.uk.

2. What Divica Provides

We offer two service tiers:

• Free tools (for individuals): A company search that identifies the correct UK registrar, and a DIY Reclaim Kit that helps you generate letters, emails, and call scripts to contact registrars yourself.
• Divica Pro (for professionals, £39/month): A subscription-based case management tool for solicitors, accountants, and probate researchers, offering bulk search, historic share valuations, unclaimed dividend calculations, case management, and listing in the Divica Pro Partners directory.

3. Using the Free Tools

The free search and DIY Reclaim Kit are provided at no cost for personal, non-commercial use. You’re welcome to use them to trace shares or dividends owed to yourself, a family member, or an estate you’re administering.

You agree not to:

• Use automated bots, scrapers, or scripts to extract our data or access the tools at scale.
• Use the tools for commercial purposes without a Divica Pro subscription.
• Misrepresent your identity when generating letters or enquiries (for example, requesting information about shares you have no lawful interest in).
• Use the tools in any way that is illegal, fraudulent, or infringes the rights of others.

4. Divica Pro Subscriptions

• Pricing: £39 per month, billed monthly, on a rolling subscription.
• Payments: Processed securely via Stripe. By subscribing, you agree to Stripe’s terms in addition to ours.
• Cancellation: You can cancel at any time from your dashboard settings. Access continues until the end of your current billing period.
• No refunds: We don’t issue pro-rated refunds for part-used billing periods. If you cancel mid-month, you keep access until the end of that month.
• Business use: Divica Pro is a business-to-business product. By subscribing, you confirm you are using the service in the course of a trade, profession, or business.
• Fair use: Pro accounts are for a single firm or practitioner. Excessive automated usage, API abuse, or sharing credentials across organisations may result in account suspension.
• Data on cancellation: After cancellation, your case data and account details are retained for up to 90 days and then deleted, unless we’re required to keep certain records for legal or accounting reasons. See our Privacy Policy for details.
• Price changes: We may change the Pro subscription price. We’ll give active subscribers at least 30 days’ notice by email before any price increase. If you don’t want to continue at the new price, you can cancel before it takes effect.

5. Pro Partners Directory

The Divica Pro Partners directory connects individuals with independent solicitors, accountants, and probate researchers who subscribe to Divica Pro. Before a profile goes live, we check basic details about the firm (such as its name and registered practising address). This is not a formal accreditation, endorsement, or underwriting of the professional or their services.

If you engage a professional through the directory, the following applies:

• Any contract, fees, scope, and service agreement is strictly between you and the chosen professional. Divica is not a party to that agreement.
• Divica is not responsible for the outcome of any claim, the professional’s conduct, the fees they charge, delays, or disputes between you and them.
• Professionals remain responsible for their own regulatory obligations (e.g. SRA, ICAEW) and for their own privacy, terms, and professional indemnity arrangements.

6. Data Accuracy and Limitations

We maintain our database with care and update it regularly to reflect mergers, acquisitions, rebrands, and registrar changes. However, the information is provided on an “as is” basis and we can’t guarantee 100% accuracy at all times.

• A match in our database does not mean you are owed money. It only tells you which registrar currently holds the records. Only the registrar can confirm whether there are outstanding shares or dividends against your name.
• We are not responsible for delays, rejected claims, lost cheques, or administrative errors made by registrars or third parties.
• We are not responsible for postal losses of original documents you send to a registrar (for example, death certificates or passports). Always use tracked or recorded delivery and keep copies.

7. Divica Pro Valuations (Important)

The share price valuation and dividend calculation tools inside Divica Pro are estimation tools, drawing on historic market data. They are designed to support your work, not replace professional judgement.

• These figures are for guidance and indicative valuation only.
• You must independently verify all figures with the relevant registrar before using them for any formal legal, tax, probate, or HMRC submission.
• Divica is not responsible for any HMRC penalty, rejected probate submission, tax miscalculation, or financial loss arising from unverified use of these figures.
• As a Divica Pro subscriber using these tools in the course of your profession, you remain professionally responsible for the accuracy of any figures you submit on behalf of a client.

8. Intellectual Property

The Divica website, software, database structure, letter and email templates, call scripts, design, and branding are owned by Divica. You may use them for their intended purpose, but you may not:

• Copy, scrape, resell, or redistribute our database or templates.
• Reverse-engineer or attempt to derive our underlying data from our tools.
• Use our branding (name, logo, trade dress) without written permission.

Content you create using our templates (for example, a letter you generate containing your own personal details) belongs to you.

9. Limitation of Liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under UK law (including your statutory consumer rights, where applicable).

Subject to that, to the fullest extent permitted by law:

• Divica is not liable for any indirect, consequential, or incidental loss, including loss of profits, loss of business, loss of reputation, or loss of opportunity.
• Our total liability to you for any claim arising from or connected with your use of Divica is limited to the total fees you have paid to Divica in the 12 months preceding the claim (for Divica Pro subscribers), or £100 (for users of the free tools).
• The free tools are provided “as is” with no warranty of any kind, express or implied.

10. Suspension and Termination

We may suspend or terminate your access to Divica (including any Pro subscription) if you:

• Breach these Terms.
• Use the service for fraudulent, illegal, or harmful purposes.
• Fail to pay amounts due (for Pro subscribers).

You can end your Divica Pro subscription at any time by cancelling from your dashboard. For free users, you can stop using Divica at any time, no notice required.

11. Changes to These Terms

We may update these Terms from time to time. The “Last Updated” date at the top of the page reflects the most recent version. For material changes that affect Pro subscribers, we’ll give at least 30 days’ notice by email before the new terms take effect. Continued use of Divica after a change means you accept the updated Terms.

12. Governing Law and Jurisdiction

These Terms and any dispute arising from them are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute, except where your rights as a consumer (if applicable) allow you to bring proceedings in your country of residence.

13. General

• Severability: If any part of these Terms is found to be unenforceable, the rest remain in full effect.
• No waiver: If we don’t enforce a right at any point, that doesn’t mean we’ve given it up.
• Entire agreement: These Terms and our Privacy Policy form the entire agreement between you and Divica in relation to the service.
• Third parties: No one other than you and Divica has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

14. Contact

For any questions about these Terms, email us at hello@divica.co.uk.